Mona: 1 night stay on 7/10/2011

overal rating: (7/30/2011)

We wanted to stay in Drumheller on a camping trip to Banff. Drumheller is a wonderful little town with fun things to do, RIVER GROVE IS NOT ONE OF THEM! 1. They advertise rabbits on their web site, they are in a cage and kids are not allowed to touch. 2. We phoned in our reservations. I asked for power, sewer and water. When we got there we got a 15 amp site with no sewer. I was not asked what amp I wanted for my site when I made the reservation. Drumheller is hot in the summer, we couldn't run a/c. We did get water, but the water smelt like sewer water. I had to sanitize my hands after using it. The smell never went away. GROSS! 3. There is a playground for young kids,at the opening of the campground. There is traffic constantly going in and out on either side of the playground. Not safe for children. 4.Pay showers, $1 for 5 min. after paying nearly $40 for a "full service" site. 5. We requested a 30amp site for our return trip. I called a few days later. They said there was no cancellations and couldn't accommodate us. I tried to cancel the reservation and was told I couldn't because the reservation was within 7 days....wtf?! The woman, short, older 58ish with black hair and smoked, was so obnoxious about this. I was so mad at this point. She was blunt and rude. Nowhere on their website did it post the cancellation policy. Bottom line, do not stay at this campground. If you like rude, unaccommodating and greedy customer service then this is the place for you.

Chantelle: 4 night stay on 8/6/2010

overal rating: (8/11/2010)

Overall the campground was great. We stayed in Site 85 (tenting site). I would not want the same site again as they are very close, divided by wood on the ground and not very private. There are more private treed sites available though. Good amenities on site and very friendly staff. Well tended and maintained.